PM Modi brought innovation to governance, made it technology-driven: Jitendra Singh | MorungExpress

Prime Minister Narendra Modi during the finance ministry’s ‘Iconic Week Celebrations’ in New Delhi on June 6, 2022. Photo: Kamal Kishore/PTI Photo

New Delhi, August 5 (PTI) Union Minister Jitendra Singh said on Friday that Prime Minister Narendra Modi introduced innovation in governance and made it technology-driven.

This is the essence of Modi’s mantra success story of “reform, realize and transform,” said Singh, the Minister of State for Personnel.

Speaking after the release of the 16th edition of the Central Secretariat Office Procedures Manual (CSMOP) 2022, he said there is continuous innovation in reforms under Modi, who takes a personal interest in all governance-related issues.

Singh said that in addition to pushing governance technology, Prime Minister Modi has also introduced innovation in governance reforms, according to a statement from the Ministry of Personnel.

He also reported that some of the success stories in government reforms implemented by Modi as Chief Minister of Gujarat are being replicated at the Centre, such as the abolition of interviews, speedy redress of grievances and the removal of outdated laws.

Singh said that since 2014, when Modi took over the Center, there is a visible change in the work culture with all ministries strictly adhering to the deadlines in the execution of projects.

Referring to CSMOP 2022, the minister said that, after 2019, this is the second manual prepared by the Department of Administrative Reforms and Public Complaints (DARPG) in such a short time under the Modi government and this is a clear reflection of continuity, consistency and innovation in reforms.

Referring to productive and results-oriented reforms in grievance redress, Singh said, the DARPG in the Union Ministry of Personnel has become a role model, which many of the states and UTs are trying to emulate.

He also noted that requests are coming in from various states and UTs to link their complaint portal to the Center’s CPGRAMS.

The Centralized Public Complaints Monitoring and Redress System or CPGRAMS, a portal, allows citizens to register complaints against government departments.

Singh said that after Jammu and Kashmir, Uttar Pradesh and Madhya Pradesh, several such requests are being received.

In addition to the launch of the 16th edition of CSMOP 2022, it also launched the Impact Assessment Report of the Initiative to increase the efficiency in decision-making in the central secretariat 2022, the Swachhta Assessment Report 2022 and the CPGRAMS monthly report July 2022.

The Swachhta Assessment Report 2022 highlights that the swachhta campaign has resulted in a comprehensive process improvement in clearing backlogs by central ministries/departments with a focus on adoption of the cleanup process.

Swachhta campaign activities are regularly implemented in all ministries/departments for three hours a week.

The success of the campaign is highlighted by the efficient management of space and the reduction of backlog by a significant margin.

Up to 12 lakh square feet of space was freed up and Rs 62 crore worth of scrap was disposed of.

V Srinivas, DARPG Secretary, said that the CPGRAMS monthly report is a unique initiative to present a comprehensive analysis on the types and categories of public complaints in the Indian government and the nature of disposition along with the relative performance of the ministries/departments.

The CPGRAMS monthly report says that as of July 2022, 68,576 public complaint cases were resolved along with 8,539 appeals.

The monthly report contains the Grievance Redress Index which ranks ministries/departments on overall quality and timely resolution of grievances.

The Department of Land Resources, the Department of Public Enterprises, and the Department of Expenditure are the top performers in the July 2022 Complaint Resolution Index.

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